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Bulky waste collection

We can collect and dispose of larger household items that will not fit in your bin. Collections start at £25 which is non-refundable. Residents who receive Council Tax Support get a 50% discount.  

You can also take large items to your local recycling centre or many local charities will collect items that are in good clean working order.

Book a bulky waste collection  

You must have a My Plymouth Account to book a collection. If you already have an account, you will need to sign in. If you do not have an account, you will be asked to create one.

Booking a bulky waste collection should take around 5 minutes. You will be asked for:

  • list of bulky waste items
  • your address
  • your contact details
  • debit or credit card

What we can collect  

  • furniture: such as tables, chairs, beds, mattresses, sofas
  • furnishings: such as carpets, underlay  
  • electrical items: such as televisions, microwaves,  
  • white goods: such as cookers, fridges and freezers

Please make sure your items:

  • are left at the edge of the property (where your bins would normally collected) before 6am on the day of your booking. You can place the items outside for collection 24 hours before the collection date, anything presented before this will be classified as fly tipping.
  • are kept separate from any items you don’t want removed
  • are manageable by 2 people and no more than 5 foot in length, to fit into the vehicle

We can only collect your items if:

  • soft furnishings that can soak up water are kept dry
  • glass and mirrors (including door panels) must be covered with cardboard and masking tape
  • microwaves have the glass plates removed
  • fridges and freezers have food removed and be defrosted
  • any bagged waste must be in large, thick bin liners to prevent them from ripping
  • wood and laminate flooring are in pieces no more than 5ft long. They should be tied in bundles and have any sharp items (i.e. nails) removed
  • recliners (armchairs and sofas) are dismantled and where possible, the mechanism removed

Only items listed when booking a collection will be collected.

Failure to follow the above may result in your items not being collected.

What we cannot collect  

  • asbestos 
  • building or DIY waste 
  • car parts and tyres 
  • chemicals 
  • commercial equipment 
  • paint 

How much it costs  

The cost of this service depends on the items and how many there are to collect.  

The minimum charge is £25 for up to 4 items. Then £10 per item.  

The items below count as 2,items due to their size or weight:

  • bed base double (excluding mattress)
  • mattress - double
  • piano - fully dismantled
  • sofa - three seater or corner suite
  • wardrobe - two doors
  • fridge freezer (working or not working)
  • kitchen worktop, no longer than 5ft, one worktop
  • ladder - extended long
  • shed - dismantled

The item below counts as 3 items due to the size or weight:

  • wardrobe - three (or more) doors

If you receive Council Tax Support, you are entitled to two separate half price collections in a 12 month period.  

You will need to provide your Council Tax reference number or your Council Tax Support benefit reference number when you book a collection. You can find these on your Council Tax bill or your Council Tax Support award letter.  

When we collect  

We collect bulky waste Monday to Thursday. Your collection day will depend on the address the items are being collected from.  

Change or cancel a collection  

You can make changes to your collection if you give us at least 5 days notice. Changes you can make include:  

  • changing your collection date (subject to availability)  
  • adding or removing items (this may affect what you have to pay)  
  • cancelling your collection  

This can be done after you have made the booking by logging into your account (opens new tab) and updating the request with the amended items/date.

If you need to cancel less than 5 days before the collection date you will need to use the cancellation form.


Other ways to get rid of large items  

You can donate unwanted items in good condition to charity. Some will collect from your property. Find a charity.  

Sell  

You can sell unwanted items on a resale site such as eBay, Gumtree or Facebook marketplace.  

Recycle

If your bulky items are not in good condition, you can take them to one of our recycling centres.  

Waste collection companies  

A local business may offer more flexibility if you have a large number of items to dispose of. You must take reasonable steps to make sure any waste is transferred to an authorised person.  

The Buy with confidence website has a list of Trading Standards approved businesses (opens new tab).  

If you use a commercial waste collection service, you need to check whether the business is an authorised carrier or exempt from registering as a waste carrier. You can check this on the Environment Agency’s public register (opens new tab)